Complaints
We take all complaints seriously. This page explains how to submit a complaint and how it will be handled.
Our Commitment
How complaints are handled
ZWAB is committed to handling complaints fairly, respectfully and confidentially.
- How to submit: use the form on this page. You may remain anonymous if you wish.
- What to include: a clear description of the complaint, relevant dates, and any supporting information.
- How we handle it: each complaint is reviewed by authorised personnel and handled in line with the ZWAB Complaints Framework.
- Confidentiality: complaints are stored securely and access is restricted to authorised administrators.